Serve Team Background Checks
At The Rock Church, creating a safe and welcoming environment is one of our highest priorities. We want every parent, student, and guest to feel confident that our serve teams are trustworthy, prepared, and committed to caring for people well. One of the key ways we do this is through background checks for certain roles on the Serve Team.
About Background Checks
We believe that caring for people is both a privilege and a responsibility. Scripture calls us to protect the vulnerable and steward our ministries with wisdom. Background checks help us:
- Create a safe environment for kids, students, and families
- Protect vulnerable individuals
- Maintain integrity in leadership and care-focused positions
- Build trust with our community
- Reduce preventable risks in ministry
These checks are a standard part of volunteer screening in churches everywhere and help ensure that our teams operate with excellence.
Not every team requires a background check. We only request one when the role involves working closely with minors, vulnerable adults, sensitive areas of ministry, or leadership positions. Currently, background checks are required for:
- Group Leaders
- Kids Ministry
- Student Ministry
- Prayer Teams
- Worship
- Tech
Our background checks are designed to be thorough but non-intrusive. They typically include:
- Identity verification
- Nationwide and county-level criminal history search
- Sex offender registry check
No credit check is performed.
We partner with Checkr, a trusted, nationally recognized screening service used by churches, nonprofit organizations, and businesses across the country. We chose this provider because they offer:
- Secure, encrypted systems
- Full compliance with federal standards (FCRA)
- Fast and accurate reporting
Your information is submitted only through their secure platform—not through the church.
Your information is used only for volunteer screening. The church reviews results solely to confirm eligibility for specific serve roles. Your data is never sold or shared Only essential personnel have access to the report Your information is not used for marketing or any other purpose. The check has no effect on your credit score.
Your sensitive information (including Social Security Number) is stored and encrypted only by our background-check provider. The church does not store this information. Internally, we keep only the result of your background check (approved, pending, or needs follow-up). Access is limited to staff who manage volunteer screening. Reports are securely archived by the provider and renewed every 3 years.
Here’s what you can expect:
You’ll receive an email invitation to complete your background check. You’ll enter your information on the provider’s secure website. The screening is processed (usually within 2–5 business days). The church reviews the results. You’ll be cleared to serve or contacted if clarification is needed. That’s it — the process is simple and should only take a few minutes to complete.
Frequently Asked Questions
No. Volunteers under the age of 18 are not required to complete a background check. Once you turn 18, if you are serving in a role that requires a background check, you will be asked to complete one before continuing in that position.
It’s used to accurately match your identity and ensure the search results are correct and complete.
No. This is not a credit check and has no impact on your credit in any way.
Yes. Just let us know and we can provide it, or you can request it directly from the provider.
We review each report individually and privately. Not every item automatically disqualifies someone; our goal is fairness, clarity, and care.
Yes. If you have any concerns about your background check, please contact a staff member. We review each report individually and privately, and we’re happy to discuss your situation to ensure clarity and fairness.
Background checks must be renewed every 3 years.
If you do not have a Social Security Number, please contact our staff. We will do our best to help find an alternative verification method so you can still serve on the team.
For the safety and security of our church family we are not able to make exceptions to this policy. If you are not comfortable with sharing your information please ask about serving with one of our teams which does not require background checks.